How it works:
  1. Place a pre-match single bet on selected markets on any Soccer match, where available.
  2. If the player you have backed is substituted before the half-time whistle, we will return your stake as Bet Credits, provided the outcome has not already been determined.
  3. If a selected market is part of a Bet Builder bet, and the relevant player is substituted before the half-time whistle, we will also return your stake as Bet Credits, provided the outcome has not already been determined.
  4. Applicable markets listed below.
Bet Now
Substitute Guarantee is applicable to the following markets:
  • First Goalscorer
  • Last Goalscorer
  • Anytime Goalscorer / To Score at Any Time
  • Next Goalscorer (first goal only)
  • To Score Two or More Goals / To Score 2 or More
  • To Score Three or More Goals / To Score a Hat Trick
  • Scorecast
  • Anytime Scorecast
  • Wincast
  • Timecast
  • 1st Half Scorecast
  • Team First Goalscorer
  • Team Last Goalscorer
  • 1st Player Booked
  • Player to be Booked
  • Player to be Sent Off
  • Man of the Match
Full Terms and Conditions
Qualifying
  1. Substitute Guarantee is only available to eligible customers. You can see a full list of your available offers by logging in and selecting the Offers section on mobile or the Promotions section on desktop. bet365 maintains a record of customer contact in relation to eligibility for offers and this record, including the date and time of any restrictions being imposed, will be final in the event of any dispute.
  2. Substitute Guarantee applies to pre-match single bets on any of the markets listed above (where available) for any Soccer match. If the player you have backed is substituted before the half-time whistle, your stake will be returned as Bet Credits.
  3. Where a pre-match selection on any of the markets listed above is part of a Bet Builder bet and the player you have backed is substituted before the half-time whistle, the Bet Builder bet will be made void and your stake will be returned as Bet Credits.
Restrictions
  1. If the outcome of your bet has already been determined before your selected player is substituted, or your bet goes on to be a winner, then Substitute Guarantee will not apply and your bet will be settled in line with our Soccer Rules.
  2. Substitute Guarantee will not apply where a stake has been fully or partially Cashed Out.
  3. If a qualifying bet is edited using our Edit Bet feature to change from a player who is then substituted before the half-time whistle, then Substitute Guarantee will not apply. Where a bet has been edited to change to a player who is then substituted before the half-time whistle, Substitute Guarantee will apply. If a bet has been edited to an In-Play selection, Substitute Guarantee will not apply.
  4. If you are an eligible customer and have placed a qualifying bet on a Scorecast, Anytime Scorecast or 1st Half Scorecast market and the game ends 0-0, you will qualify for the Bore Draw Offer and not Substitute Guarantee.
  5. In the event of your selected player having already fulfilled their part of a Scorecast, Anytime Scorecast or Wincast bet prior to being substituted and the bet goes on to be a loser, Substitute Guarantee will not apply. For example if you place a Scorecast bet with a correct score of 2-0, and your player scores the first goal before being substituted, but the match ends 1-0, your bet will be settled as lost.

Using Bet Credits

  1. We will endeavour to apply Bet Credits to your account as a result of Substitute Guarantee as soon as possible once the substitution has taken place. For Scorecast, Anytime Scorecast and 1st Half Scorecast markets, Bet Credits will be applied after the end of the match.
  2. Your Bet Credits are non-withdrawable. Any returns from Bet Credits stakes will be added to your Withdrawable Balance but Bet Credits stakes are not included in any returns (winnings from bets placed with Bet Credits are able to be withdrawn and not subject to turnover requirements). What this means is that a $10 bet placed at odds of 3.00 (2/1 if betting in fractions) would give a return of $30 ($20 winnings plus $10 stake), whereas a $10 Bet Credits stake placed at odds of 3.00 (2/1 if betting in fractions) would give a net return of $20 as the $10 Bet Credits stake is not returned.
  3. Stakes can be funded in part by your Bet Credits and part with your Withdrawable Balance, but Bet Credits stakes will not be included in any returns. What this means is that a $10 bet placed at odds of 3.00 (2/1 if betting in fractions) which was funded by $5 Bet Credits and $5 cash would give a net return of $25 ($20 winnings plus $5 cash stake) as the $5 Bet Credits stake would not be returned. If a bet is void and has had an opportunity to win (for example, where there is no winner in a 2-Way market (a ‘push’)), Bet Credits stakes will not be returned. If a bet is void and has not had an opportunity to win (for example, when a Goalscorer bet is placed on a player who does not then take part in the match), Bet Credits stakes will be returned.
  4. Your Bet Credits will be forfeit and removed if your account is inactive for 90 consecutive days. Making a deposit or placing a Sports bet is deemed as having activity on an account.
General
  1. Where any term of the offer, promotion or settlement is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, bet365 reserves the right to reclaim the benefit of such offers and in their absolute discretion either settle the bets at the correct odds, void the bets or void any bet funded by the benefit of the offer. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us providing them with the benefit of any offer to their account.
  2. All bet365 offers are intended for recreational players and bet365 may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.
  3. bet365 reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion, including without limitation, in the event of a force majeure or an event which is beyond bet365’s control. For example, bet365 reserves the right to cancel this promotion if the season is rescheduled, cancelled or postponed for any reason.