How it works:
  1. Place a pre-match single bet on the To Win Match market for Singles matches from any ATP, WTA or Grand Slam event.
  2. If the opposing player retires hurt we will pay out your bet as a winner, with your stake returned as cash and winnings paid as Bet Credits.
Bets placed on the player who retires hurt will be settled as void and your stake returned as cash, in line with our Tennis Rules.
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Full Terms and Conditions
Qualifying
  1. Retirement Guarantee is only available to eligible customers. You can see a full list of your available offers by logging in and selecting the Offers section on mobile or the Promotions section on desktop. bet365 maintains a record of customer contact in relation to eligibility for offers and this record, including the date and time of any restrictions being imposed, will be final in the event of any dispute.
  2. Retirement Guarantee applies to pre-match single bets on the To Win Match market only for main draw Singles matches from ATP, WTA or Grand Slam Tennis events. If the opposing player retires hurt we will pay out your bet as a winner, with your stake returned as cash and winnings paid as Bet Credits. If all or part of your qualifying bet was placed with Bet Credits, that part of your stake will be returned in Bet Credits with any remainder in cash.
  3. Retirement Guarantee does not apply to Bet Builder bets. Where the To Win Match market is included as a pre-match selection in a Bet Builder bet, and either player retires hurt, the Bet Builder bet will be settled as void and your stake returned in cash, in line with our Tennis Rules. If all or part of your bet was placed with Bet Credits, that part of your stake will be returned in Bet Credits with any remainder in cash.
Restrictions
  1. Retirement Guarantee does not apply to bets placed on qualifying matches.
  2. Retirement Guarantee will not apply where a stake has been fully or partially Cashed Out.
  3. Where a bet has been edited using our Edit Bet feature to a pre-match single bet on the To Win Match market for a player who then progresses due to retirement, Retirement Guarantee will apply. If a bet has been edited pre-match in any other way or to include an In-Play selection, Retirement Guarantee will not apply.

Using Bet Credits

  1. Your Bet Credits are non-withdrawable. Any returns from Bet Credits stakes will be added to your Withdrawable Balance but Bet Credits stakes are not included in any returns (winnings from bets placed with Bet Credits are able to be withdrawn and not subject to turnover requirements). What this means is that a $10 bet placed at odds of 3.00 (2/1 if betting in fractions) would give a return of $30 ($20 winnings plus $10 stake), whereas a $10 Bet Credits stake placed at odds of 3.00 (2/1 if betting in fractions) would give a net return of $20 as the $10 Bet Credits stake is not returned.
  2. Stakes can be funded in part by your Bet Credits and part with your Withdrawable Balance, but Bet Credits stakes will not be included in any returns. What this means is that a $10 bet placed at odds of 3.00 (2/1 if betting in fractions) which was funded by $5 Bet Credits and $5 cash would give a net return of $25 ($20 winnings plus $5 cash stake) as the $5 Bet Credits stake would not be returned. If a bet is void and has had an opportunity to win (for example, where there is no winner in a 2-Way market (a ‘push’)), Bet Credits stakes will not be returned. If a bet is void and has not had an opportunity to win (for example, when a Goalscorer bet is placed on a player who does not then take part in the match), Bet Credits stakes will be returned.
  3. Your Bet Credits will be forfeit and removed if your account is inactive for 90 consecutive days. Making a deposit or placing a Sports bet is deemed as having activity on an account.
General
  1. Where any term of the offer, promotion or settlement is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, bet365 reserves the right to reclaim the benefit of such offers and in their absolute discretion either settle the bets at the correct odds, void the bets or void any bet funded by the benefit of the offer. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us providing them with the benefit of any offer to their account.
  2. All bet365 offers are intended for recreational players and bet365 may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.
  3. bet365 reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion, including without limitation, in the event of a force majeure or an event which is beyond bet365’s control. For example, bet365 reserves the right to cancel this promotion if the season is rescheduled, cancelled or postponed for any reason.